Refund & Return Policy

We want you to receive your order in good condition. Our refund and return policy is designed to keep the process simple and transparent.

1. Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging. After verification, we may provide a replacement or refund.

2. Return Eligibility
For hygiene and safety reasons, opened or used dhoop/incense products are not eligible for return or refund. Unopened products may be considered for return if they are in their original packaging and condition.

3. Refund Processing
Once an approved return is received and inspected, the refund will be processed to the original payment method. The actual time for the amount to appear in your account may depend on your bank or payment provider.

4. Non-Returnable Cases

• Product has been opened or used
• Product is damaged due to customer handling
• Original packaging is missing or substantially damaged
• Return request is made after the applicable return period

5. Shipping Charges
Where a return is due to our error, such as a wrong or damaged product, we will arrange an appropriate resolution. For other approved returns, return shipping charges may apply.

1. What are Shree Chandan Dhoop Sticks?
Shree Chandan Dhoop Sticks are devotional incense sticks with a soothing sandalwood-inspired fragrance, designed for puja, meditation, chanting, and everyday spiritual use.

2. What does the fragrance smell like?
They offer a warm, rich, soothing fragrance inspired by the traditional aroma of Chandan (sandalwood).

3. Where can I use these dhoop sticks?
They are suitable for home, temple, puja rooms, meditation spaces, offices, and other peaceful environments.

4. Can I use them during puja and aarti?
Yes. They are ideal for daily puja, aarti, devotional offerings, chanting, and prayer.

5. Are they suitable for meditation and chanting?
Yes. Their pleasant fragrance can help create a calm and peaceful atmosphere for meditation and chanting.

6. How should I use the dhoop sticks?
Light the tip of the stick, allow it to burn briefly, then gently extinguish the flame and place the stick securely in an appropriate incense holder.