At Mayapur Shop, customer satisfaction is our priority. We understand that sometimes you may need to cancel an order or request a refund, and we've outlined our policy below to ensure clarity and ease for every devotee shopping with us.
Orders may be cancelled before dispatch, subject to our cancellation terms. Once an order has been dispatched or delivered, cancellation may not be possible.
Refunds will be provided only for eligible cancellations, returned products, or approved cases according to our policy. For eligible refunds, the amount will generally be processed to the original payment method used for the purchase. Processing time may vary depending on the payment gateway or bank.
If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible with your order details and supporting photographs. Our team will review the request and provide the appropriate resolution.
Please note that certain products may be non-returnable or non-refundable due to their nature, hygiene requirements, customization, or other applicable conditions.
For cancellation, return, or refund assistance, please contact our customer support team with your order number, registered mobile number, and reason for the request.
Mayapur Shop reserves the right to review and approve cancellation, return, and refund requests according to the applicable terms and conditions.