Shipping Information in India

Mayapur shop uses Delhivery, DTDC, First Flight, India Post etc to ship item with in India. It mostly uses air transport service of Delhivery and at times surface transport as well. Whatever we find is suitable to ship to your area ,we will use that method. For air transport it will take about 4-5 days. For surface transport it will take 7-14 days with in India.

Shipping Information out of India

Mayapur shop uses DHL, FedEx and Indian government registered and non-registered post to send its items. We may use other courier services in case DHL does not operate in such areas.

The default shipping partner is DHL and FedEx. Courier will in general deliver your parcel within 4-7 working days. Mode of transport is Air. Please note DHL and FedEx requires to follow certain guidelines that are set according to different countries it ships to.

In case of wooden items, certain countries require that they be treated as commercial items and also they need to irradiate such items before shipping. The customer will have to bear those charges that arise from such situations.

The good thing about shipping with DHL and FedEx is that it has a step by step tracking system. You can be at peace tracking your item. Customers have always given great feedback about DHL services and efficiency.

All import duty and other applicable taxes or charges in receivers country are to be Bourne by the customer. 

CHEAPER SHIPPING OPTION

Mayapur shop can also ship your items through government post registered and unregistered. Registered ones will have a tracking no and shorter time span for delivery. While the unregistered post won’t have any tracking no and takes about 2-6 weeks for delivery. If you want to use government post services please contact us and we will make such arrangements. The good thing about government post is that for wooden items you do not need to irradiate the items and therefore costs can be avoided also the prices are a little less. But government post does have certain restrictions. For details on prices and shipment options please contact us.  For registered parcel the tracking will only be available till it departs Kolkata airport. After that you will have to follow it up from your Government post in your country.

Returns

Our policy lasts 7 days. If 7 days have gone by since your receiving the product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.